Terms of Use

Effective Date: November 4, 2025

IMPORTANT NOTICE: THESE TERMS OF USE (hereinafter referred to as "Terms") constitute a legally binding agreement between you (an individual, company, or any other entity) and 深圳快造科技有限公司 (Shenzhen Snapmaker Technologies Co., Ltd.) and SNAPMAKER HK LIMITED, governing your access to and use of Snapmaker websites, products, software, services, and related resources. PLEASE READ THESE TERMS CAREFULLY. You must have reached the age of majority in your jurisdiction to access and be bound by these Terms. If you have not reached the age of majority, your guardian must consent to or enter into these Terms on your behalf. Before using your Snapmaker product, read these Terms carefully. Your use of Snapmaker products will be deemed your acceptance to be bound by the conditions set forth herein. If you do not agree to these Terms, do not use any Snapmaker product. Subject to the applicable product return policy, you may return the Snapmaker product to the original point of purchase, an authorized distributor, or the retail store where the device was purchased to apply for a refund. Please note that returns to a retail store may be subject to that store's specific return requirements. The product return policy shall comply with the relevant laws and regulations of the country/region of purchase.

About Snapmaker

Refers to 深圳快造科技有限公司 (Shenzhen Snapmaker Technologies Co., Ltd.) and SNAPMAKER HK LIMITED (registered in the Hong Kong Special Administrative Region of the People's Republic of China), collectively referred to as "Snapmaker," "the Company," or "We."

1. General Provisions

(1) The products referred to in these Terms are:

1. Snapmaker devices and the client applications operated by us, namely Snapmaker Orca / Snapmaker App / Snapmaker Luban, and the official Snapmaker website (collectively, the "Products"). Software includes, but is not limited to, code and other embedded software stored on Snapmaker devices, documentation, interfaces, content, fonts, and any data protected by copyright owned by Snapmaker or its licensors;
2. Updates or upgrades to the products described in Article 1(1)1.

(2) Unless otherwise agreed, the software covered by these Terms is subject hereto, regardless of whether it is stored in read-only memory, any other media, in any other form, or sourced from an online download location authorized by Snapmaker.

2. End User Software License

Subject to your compliance with these Terms, you are granted a limited, non-exclusive license to use the Products (as defined in Article 1(1)1) on Snapmaker devices or personal computers and mobile devices. This license is for personal, non-commercial use and you may not sell, transfer, or use the Products for any other commercial purpose.

3. Acceptance of Terms

By registering for an account within the Products or by your actual use of the Products, you indicate that you have fully read, understood, and agree to be bound by these Terms. These Terms constitute a legal instrument between you and the Company and shall take full effect.

4. Account Registration and Security

• Use of certain products or services may require you to create an account to access the Snapmaker App, Snapmaker devices, software, and other resources. You are solely responsible for the accuracy, confidentiality, and security of your account information.
• When creating an account, you must provide accurate, truthful, lawful, and valid information as required. If the materials or information you submit are inaccurate, untruthful, non-compliant, or if we have reasonable grounds to suspect they are incorrect, false, or unlawful, we reserve the right to deny you access to related features or services. Consequently, you may be unable to use the Products or related services, or certain functionalities may be restricted.
• You shall not share your account with others or use it for any illegal or unauthorized purpose. You must notify us immediately of any unauthorized use of your account or any other breach of security.

5. Rules of Use

(1) Snapmaker Website

• The Snapmaker website provides services such as product information, online purchasing, and user support. When using the website, you agree not to engage in any illegal, fraudulent, or disruptive conduct.
• We reserve the right to modify, suspend, or terminate any part of the website at any time without prior notice.

(2) Snapmaker Devices

• When purchasing and using Snapmaker devices, you shall comply with the accompanying User Manual, Safety Instructions, and local laws and regulations.
• You agree to operate the device legally and safely in accordance with the product instructions and not to use the device for any illegal purpose or in violation of these Terms.
• Regarding the use of Snapmaker devices, you should refer to the [Warranty Policy]. We provide warranty services to the extent permitted by law and may impose reasonable restrictions on how the device is used.

(3) Snapmaker Software and Firmware

• You acknowledge and agree that Snapmaker Luban, Snapmaker Orca software, and product firmware incorporate customized developments based on open-source projects (including, but not limited to, Orca Slicer, Klipper, and others). Such open-source content is governed by their respective open-source license agreements.
• The use of open-source software must strictly comply with the applicable license terms. License texts are included with each software package; please read them carefully.
• Although you may modify the relevant code pursuant to the open-source licenses, any unauthorized modification, flashing, or hacking of the official firmware provided by the Company will immediately void the warranty for your Snapmaker device. The Company shall not be liable for any software or hardware failures, data loss, or other damages arising from user modifications of the firmware.
• Except for the open-source components mentioned above, this Software (including but not limited to Snapmaker firmware, GUI, system management services, camera services, remote connection services, update services, and product information management services) constitutes the proprietary property of Snapmaker. We grant you a personal, non-exclusive, non-transferable license to use such proprietary software on Snapmaker devices. Regarding this proprietary software, you agree not to:
  • Copy, modify, create derivative works from, decompile, reverse engineer, or disassemble the Software, or attempt to derive the source code therefrom;
  • Sell, rent, lease, sublicense, or distribute our Software without authorization;
  • Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices contained in the Software;
  • Circumvent any technical protection measures contained in the Software.
• You may transfer this software license permanently along with the Snapmaker device as a whole, provided that: (a) the transfer includes all components of the Software; (b) you retain no copies of the Software; (c) the recipient agrees to be bound by these Terms.

(4) Snapmaker App

• The Snapmaker App provides device management and operation functions. When using the App, you agree to comply with all relevant terms and conditions.
• Through the Snapmaker App, users can monitor device status, perform remote control, manage design files, and access support resources. When using these functions, you shall ensure safe operation and refrain from any actions that may cause device damage or safety hazards.
• We reserve the right to modify, update, or discontinue certain functions of the Snapmaker App at any time without prior notice. You should periodically check for update information within the App to ensure you have the latest features and user experience.

(5) Snapmaker Services

• We provide various customer services, such as technical support and warranty services. When using these services, in addition to these Terms, you shall comply with the relevant service terms and use the services reasonably.
• We reserve the right to interrupt or refuse to provide services, particularly if user abuse or violation of these Terms or relevant service terms is identified.

6. Intellectual Property

(1) Without our prior written permission, you shall not use our technology or intellectual property (including patents, trademarks, software, and firmware) to develop, design, manufacture, or sell devices, software, or third-party accessories that compete with Snapmaker products.

(2) For the open-source software we provide, you may exercise your rights in accordance with the terms of the open-source licenses, but you shall not infringe upon our brand or intellectual property rights. You shall not use our name or logo for commercial promotion without authorization.

(3) You understand and agree that you are solely responsible for the copyright legality of all models processed through Snapmaker products.

7. Privacy Policy

The Snapmaker Privacy Policy (hereinafter the "Privacy Policy") provides information relating to our collection and use of data. When you use the Products, we will collect and use data from your device in accordance with these Terms and the Privacy Policy. You can review the details of the Privacy Policy on the following website: Privacy Policy

8. Product Updates

(1) To continuously provide you with an improved user experience and device performance, we may periodically offer Product updates, including but not limited to system software updates, firmware updates, and other functional improvements. Such updates are intended to enhance product performance, security, and reliability. Updates may be delivered via various methods, including online downloads or manual installation. Update content may include bug fixes, performance improvements, security patches, and new features.

(2) Any replacement or supplemental Product updates provided by us are subject to these Terms, unless the update is accompanied by a separate usage agreement, in which case the terms of that agreement shall prevail. If you choose not to install an update, you understand and agree that this may result in potential security risks or the inability to use certain features of the Product. Snapmaker shall not be liable for any degradation in performance or security risks arising from the failure to install updates.

(3) To maintain Product stability, the Products may automatically check for available updates when connected to the internet and download and install them upon receiving your authorization.

9. Product Services

(1) The Products may enable you to access related Snapmaker and third-party applications and services (collectively and individually, the "Services"). However, due to the regional nature of some Services, they may not be available in all languages or regions. Certain features may vary by region, some may be restricted, or may not be offered by your service provider. Furthermore, you understand and agree that the availability of certain features of the Products may also be affected or limited by hardware and data access constraints and may not be available on all products.

(2) To ensure and enhance your user experience, the Products include system services. The specific content of the services under the Products is provided by Snapmaker and its affiliates/licensors based on actual circumstances. Snapmaker and its affiliates/licensors may modify the services they provide, and the content of the provided services may change at any time.

1. Cloud Services: This provides you with the basic functions for using Snapmaker cloud services. These basic functions include Snapmaker account management, wireless print sending, and remote monitoring, among others. These functions may not be available in all regions/countries or in all languages. Using these basic functions requires an internet connection and requires you to register a Snapmaker account and accept the additional terms for these basic services.
2. Health Management System: The Health Management System is a service that automatically diagnoses the health status of your device. You can use this system to discover and check the current working status of various components of the device and view solutions for encountered problems. However, you understand that due to technical limitations and other various reasons, Snapmaker cannot guarantee that the aforementioned functions can detect all problems completely accurately.
3. Print Result Detection: Print Result Detection automatically detects issues occurring during the actual printing process, including failed print (e.g., spaghetti) detection. Using these services can provide inspection prompts when printing problems occur and automatically stop printing in case of serious issues. However, you understand that due to technical limitations and other various reasons, we cannot guarantee that the aforementioned functions can detect issues completely accurately, and there may be a risk of false detection under special circumstances.

10. Third-Party Software Statement

You expressly understand and agree that the Products support the execution of standard G-code files but do not guarantee the availability of G-code generated by third-party software at any time. Furthermore, we shall not be liable for any product damage resulting from running G-code generated by third-party software on the Products.

11. Disclaimer

(1) You acknowledge that the Products are provided "AS IS" without any express or implied warranties of any kind. To the maximum extent permitted by applicable law, Snapmaker, its licensors/affiliates, or copyright holders disclaim all express or implied representations and warranties, including, but not limited to, warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third-party rights. Neither Snapmaker nor any other party warrants that the functions contained in the Products will meet your requirements or that the operation of the Products will be uninterrupted or error-free. You assume all responsibility and risk for the selection of the Products to achieve your intended results, and for the installation, use, and results obtained from the Products.

(2) You further acknowledge that during device printing, calibration, or operation, you shall not insert body parts or objects into the device interior to avoid potential risks of burns or pinching injuries. You assume all responsibility and risk for any personal injury or device damage resulting therefrom.

(3) You further acknowledge that, to the maximum extent permitted by applicable law, we shall not be liable for any inability to use the Products or for any damages suffered due to any event of force majeure or reasons beyond our reasonable control (such as natural disasters, war, cyber-attacks, government actions, etc.).

12. Limitation of Liability

(1) Exemptions from Liability

To the maximum extent permitted by applicable law, we shall not be liable for any damages arising from any of the following circumstances:

1. Your abuse, misuse, or unauthorized modification of the Products (including, but not limited to, flashing unofficial firmware);
2. Damage to the device or print failures resulting from your use of third-party consumables, accessories, or software;
3. Results produced by following print files or instructions provided by you.

(2) Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, we and our affiliates shall not, under any circumstances, be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, business interruption, loss of data, cost of procurement of substitute products, or damage to goodwill, whether such damages are based on contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Snapmaker has been advised of the possibility of such damages.

(3) Cap on Liability

To the maximum extent permitted by applicable law, the total liability of Snapmaker to you for all claims (howsoever arising) shall not exceed the purchase price you actually paid for the specific product giving rise to the claim.

(4) Mandatory Legal Provisions

The limitations and exclusions of liability under these Terms apply to the extent permitted by law. They do not affect your statutory rights as a consumer under applicable mandatory laws and regulations. Any provision conflicting with the mandatory laws applicable to these Terms shall be reinterpreted within the scope of such conflict as required by law, and the remaining provisions shall remain in full force and effect.

13. Warranty Policy

We provide a limited warranty for Snapmaker devices. Detailed terms can be found in the [Warranty Policy].

14. Export Control

You may not use or otherwise export or re-export the Products except as authorized by applicable law and the laws of the jurisdiction in which the Products were obtained. Your use of the Products may be subject to export control and sanctions laws, and you shall comply with all applicable export control and sanctions laws related to the use of the Products.

15. Modification of Terms

We reserve the right to modify these Terms at any time. You can find the date these Terms were last effective at the top of the page. Any modifications will be posted on the Snapmaker website or notified to users via email or the Snapmaker App. Your continued use of the Products or services constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions regarding these Terms or the Products and services, please contact us at: info@snapmaker.com

17. Governing Law and Dispute Resolution

The validity, interpretation, modification, performance, and dispute resolution of these Terms shall be governed by the laws of the mainland of the People's Republic of China.

Any dispute arising from or in connection with these Terms shall be submitted to the Shanghai International Economic and Trade Arbitration Commission / Shanghai International Arbitration Center for arbitration in Shanghai in accordance with its arbitration rules in effect at the time of applying for arbitration. The language of the arbitration shall be Chinese. The arbitral award is final and binding upon the parties.

This provision does not affect any rights you may have under applicable mandatory legal provisions.

18. Entire Terms

These Terms, the Privacy Policy, and other relevant terms, rules, and agreements constitute the entire agreement between you and Snapmaker regarding the use of the Products and shall supersede any prior agreements between you and Snapmaker concerning the use of the Products.