Snapmaker U1
Snapmaker Artisan
Snapmaker 2.0
Snapmaker J1/J1s
What is Snapmaker Care?
Snapmaker Care provides reliable protection for Snapmaker 3D printers. It extends a longer, safer period to safeguard your creative investments after the end of the standard warranty period. Each Snapmaker 3D printer model, including the U1 and Artisan, comes with an exclusively tailored care service to protect your machines.
What can I get from
Snapmaker Care?
Print with creativity, use with safety. Snapmaker Care provides comprehensive protection for your 3D printer, ensuring every creative printing journey is smooth and worry-free.
U1
Artisan
Extended Warranty for U1 & Limited Parts
Extended service for your U1 with 12 months of warranty coverage, and extended limited warranty parts from 3 months to 6 months.
Reliable Warranty Coverage
Reliable warranty coverage for the U1, excluding consumable parts, panels and the top cover.
Free Shipping
Free shipping for spare parts.
What is the Scope of Services?
U1
The coverage scope of Snapmaker Care for U1
12-month warranty extension after the original warranty period for Snapmaker U1 3D Printer, excluding Limited Warranty Parts and Consumable Parts.
3-month warranty extension after the original warranty period for Limited Warranty Parts such as Extruders (excluding Extruder Gear) and Filament Holders.
Consumable parts that are not under the coverage by Snapmaker Care for U1
Hot end components (nozzles, ceramic heaters, thermistors, cooling fans, hotend socks)
Extruder gears
PEI sheet
Filament tubes and filament tube connectors
3D printing filaments and waste collector
Nozzle parking pads and nozzle cleaning brushes
Complimentary tools (scraper, nozzle cleaning needle, etc.)
Air purification system (included in the top cover)
All U1 covers, including but not limited to: inner/outer/left/right panels, front door, rear cover, top cover (not included with U1; sold separately as an add-on)
Artisan
The following is the scope of coverage for Artisan. All components covered by the replacement service in Snapmaker Care are listed below:
Dual Extrusion 3D Printing Module, 40W Laser Module, 10W Laser Module, 200W CNC Module
All PCBAs and Cables, Power Supply, Enclosure
10W Laser Diode, Touch Screen
Stepper motors, Fans, CNC motors
Toolhead Bracket and Support Platform, X-axis Connectors, Z-axis Connectors, Filament Holder Base, Special structural parts used in Artisan
*Please note that the replacement of certain components is subject to the service fees listed below.
Module/Part
Dual Extrusion 3D Printing Module
40W Laser Module
10W Laser Module
200W CNC Module
Single Linear Module
10W Laser Diode
Touch Screen
Service Fee for Replacement
$89/€99
$299/€329
$89/€99
$89/€99
$59/€69
$59/€69
$59/€69
*Some machine failures and malfunctions can be solved by the replacement. Replacement solutions will be provided based on Snapmaker technical diagnosis.
How to purchase Snapmaker Care?
For customers who purchase from our official store
Snapmaker Care is an add-on service available to buy when purchasing the supported product on our official store.
For customers who purchase from an authorized Snapmaker Distributor
Please contact us at support@snapmaker.com within 30 days of the purchase and attach the invoice of your machine.
Here is the purchase process:
Contact Support
Provide SN and the invoice
Get the PayPal link from Support
Finish the payment
Send a screenshot of the payment
Get the service code
How to obtain service?
Contact Support
Email Snapmaker with tag #SnapmakerCare at support@snapmaker.com.
The support team will assist in troubleshooting the issue.
The support team will assist in troubleshooting the issue.
Replacement or Repair
Provide your valid order number for both SnapmakerCare and machine. For customers who purchase from an authorized Snapmaker Distributor, provide the service code. The support team will determine a replacement or repair service.
Send Damaged Product/Part(s) Back
If the product needs to be repaired, the support team will provide a shipping label for you to send it back.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
Wait for Service to Complete
Repair: It depends on the difficulty of repair. Usually it will take seven business days to proceed.
Replacement: Usually it will take five business days to proceed.
Replacement: Usually it will take five business days to proceed.
Receive the Product/Part(s)
Enjoy free shipment of your repaired product or replacement.
FAQ
How many times can I purchase the Snapmaker Care service?
You can only purchase the Snapmaker Care service once for one machine or bundle.
If the damage is covered by the standard warranty, will the repair or the replacement be counted in the Snapmaker Care service that I have purchased?
No.
Which regions does Snapmaker Care cover?
Snapmaker U1/Artisan Care covers regions or countries where our official store and Kickstarter page support the purchase.
How can I obtain the Snapmaker Care service if I purchase from an authorized Snapmaker Distributor?
The Snapmaker Distributor deals with the standard warranty on behalf of Snapmaker. But if the damage is not covered by the standard warranty, you need to contact Snapmaker Support and provide the service code to obtain the Snapmaker U1/Artisan Care service.
Can I refund the Snapmaker Artisan Care service or transfer it to other machines?
No. You cannot refund the Snapmaker U1/Artisan Care service unless you return the corresponding machine under our Return Policy. You cannot transfer the Snapmaker Care service to other machines, either.